Returns & Refunds Policy

Except as expressly provided in this Policy or required by applicable law, all merchandise sales are final. We do not accept returns or exchanges, and we do not issue refunds, for reasons of buyer's remorse, incorrect size or color selection, delays in transit, or change of mind.

We may, in our sole and absolute discretion, choose to offer a return, exchange, replacement, refund, or store credit in individual cases. Any such accommodation is a one-time courtesy, is not an admission of any obligation, and does not modify this Policy or entitle you or any other customer to the same accommodation in the future. Where we authorize a return, the merchandise must be unused, unwashed, and in its original condition and packaging; return shipping is at your expense unless we expressly state otherwise in writing; any refund or credit may, at our election, be issued as store credit or to the original payment method; and we may deduct a restocking fee of up to twenty percent (20%) of the purchase price, disclosed at the time we authorize the return. Original shipping charges are never refunded. Merchandise returned without prior written authorization from us may be refused or discarded without credit. We may decline future accommodations to, refuse orders from, or otherwise limit service to any customer whose return, claim, or chargeback activity we determine in our sole discretion to be excessive or abusive.

If your order arrives damaged or defective, or if you receive an item different from what you ordered, contact us at info@theleopardmark.com within fourteen (14) days of delivery, with your order number and photographs of the item and packaging. If we verify the claim, we will, at our election, replace the item, issue store credit, or refund the purchase price of the affected item. Claims made after this window, or without reasonable documentation, may be declined in our discretion.

We may cancel any order, in whole or in part, at any time before delivery — including for suspected fraud, pricing or listing errors, or product unavailability. If we cancel an order after payment, our sole obligation is to refund the amount charged for the cancelled portion.

Title to and risk of loss for merchandise pass to you when we deliver the merchandise to the shipping carrier. Delivery dates are estimates only, and we are not responsible for carrier delays, or for packages lost, stolen, or damaged after delivery to the address you provided (including packages marked delivered by the carrier). Shipments refused on delivery or returned as undeliverable due to an incorrect address you provided may, in our discretion, be forfeited or subject to redelivery charges; original shipping charges are non-refundable.

If you believe there is a problem with an order, please contact us first at info@theleopardmark.com so we can attempt to resolve it. Initiating a payment-card chargeback for an order fulfilled in accordance with this Policy may result in the suspension of your ability to place future orders.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or consumer rights. Nothing in this Policy limits any right or remedy you may have under applicable law that cannot lawfully be excluded or limited; to that extent, this Policy applies to the fullest extent permitted by law.

Familiar Ventures, LLC dba The Leopard Mark Beverage Group
1300 First Street, Suite 368
Napa, CA 94559, USA
Email: info@theleopardmark.com